Privacy Policy

Effective Date February 5th 2026

Monkey Rock Pools (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, services, and communications.

Information We Collect

We may collect personal information when you:

  • Submit a contact form

  • Request service or a quote

  • Communicate with us by phone, email, or SMS

  • Become a customer

This information may include:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing or service-related details

We do not knowingly collect sensitive personal data or information from children under 13.

How We Use Your Information

We use your information to:

  • Provide pool cleaning, maintenance, repair, and related services

  • Communicate about appointments, service updates, invoices, and support

  • Respond to inquiries and customer requests

  • Improve our services and customer experience

Your information is used only for legitimate business purposes related to pool service and customer communication.

SMS & Phone Communications

If you provide your phone number, you may receive service-related SMS messages or phone calls, including:

  • Appointment confirmations

  • Service notifications

  • Billing or account-related messages

Message frequency may vary.
Message and data rates may apply.

We do not send marketing SMS without consent.

You may opt out of SMS messages at any time by replying STOP or by contacting us directly.

How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Access to customer data is limited to authorized personnel only.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

  • Comply with legal obligations

  • Protect our rights or property

  • Work with trusted service providers solely for business operations (such as billing or communication platforms), under confidentiality obligations

Cookies & Website Data

Our website may use basic cookies or analytics tools to understand site usage and improve functionality. This data does not personally identify you.

You may disable cookies through your browser settings if desired.

Your Rights & Choices

You may request to:

  • Review the personal information we have on file

  • Update or correct your information

  • Request deletion of your data, subject to legal or operational requirements

To make a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Monkey Rock Pools
📞 Phone: 727-644-1660
📧 Email: service@monkeyrockpools.coml]
🌐 Website: https://www.monkeyrockpools.com